Job Opportunities

Housing Counselor

Job Responsibilities & Performance Standards:

 Provides financial/housing counseling to ALT Affordable Housing Program clients.

    • Develops action plans for prospective/ current lease-purchase clients;
    • Schedules appointments and meets monthly with lease-purchase clients to perform one-on-one housing counseling sessions and track progress towards action plan goals;
  1. Manages client caseload, which includes:
    • Developing strategies for addressing financial objectives;
    • Interacting with clients, in a professional, responsive, helpful, and positive manner, within scheduled appointments as well as in follow‐up calls, correspondence and contacts;
    • Providing additional consultation /guidance on finance/ housing issues;
    • Advocating to creditors, attorneys, benefit providers, and other resources on behalf of clients;
    • Ensuring client files are complete, including appropriate information releases, file documentation, proper computer database entry, and related correspondence.
  2. Conducts 8-hour HUD Certified Homebuyer Education Classes, and coordinates the participation of clients and guest speakers (realtors, attorneys, bankers, insurance agents);
  3. Serves as the “Counselor on Call” and provides information, advice, and referral to consumers who call‐in with questions. Directs callers to make full counseling appointment when appropriate.
  4. Ensures that proper documentation is maintained for the Housing Counseling Program, including case files for individual clients and homebuyer education workshop participants; maintains web-based Client Management System;
  5. Ensures that all reporting (CDBG, HUD, various grants), are completed and accurate.
  6. Assists with obtaining funding through grant writing
  7. Ability to assist foreclosure prevention clients

Technical Competencies:

  1. Excellent analytical, organizational, and administrative skills including meticulous attention to detail and demonstrated accuracy and timeliness in record keeping, problem solving and follow through;
  2. The ability to successfully manage multiple assignments independently including being able to set priorities and meet deadlines;
  3. The ability to communicate effectively with a wide range of people;
  4. Flexibility to be both a team player and a self-starter, comfortable in a supporting role and in working independently;
  5. Excellent interpersonal skills, including strong verbal and written communication skills;
  6. Proficiency in Excel, Word, cloud software (e.g. and /or interest to learn new technologies and systems;
  7. Minimum Bachelor’s degree required.
  8. Certified Housing Counselor- willing and able to obtain the new HUD Housing Counseling Certification within 3 months of hire.
  9. Ability to pass HUD Housing Counseling practice test

Submit your cover letter and resume to our Education Coordinator, Kelsey Thompson at!